Check common problems yourself
Small actions often help quickly. Please only perform the steps listed below yourself — Rent Wash will handle technical interventions.
Dryer problems
Startet nicht, Wäsche feucht, Filterhinweis F66 …
Washing machine
Tür schließt nicht, Waschgang vorzeitig beendet, Tür verriegelt …
Payment mechanism
Keine Freischaltung, Karte abgelehnt, Einwurf blockiert …
Dryer
The dryer does not start.
First check: Is the door completely closed?
Dryer
The laundry is not completely dry.
First check: Clean lint filter
Dryer
The duration is extended.
First check: Check and clean lint filter
Dryer
Error F66 / Filter notice
First check: Do not overload the device further
Washing machine
The door cannot be closed.
First check: Reduce load and distribute laundry evenly
Washing machine
The wash cycle was terminated prematurely.
First check: Press the start button only once
Washing machine
The door does not open after the program ends.
First check: Wait approximately 1 to 2 minutes
Payment mechanism
The machine is not activated after payment.
First check: Please wait a moment — activation will be automatic.
Payment mechanism
My card or Apple Pay is not accepted.
First check: Check card or mobile device for contactless payment activation
Payment mechanism
The coin or note slot is blocked.
First check: Under no circumstances use force to clear the slot
Problem still present?Report a malfunction