Rent Wash communal laundry rooms

Payment mechanism problems

Payment, activation and insertion — the most common cases and what you can do.

Problem

The machine is not activated after payment.

Possible causes
  • Activation may take a few seconds after successful payment.
Please check yourself
  • Please wait a moment — activation will be automatic.
  • Check whether the correct appliance number was selected at the payment terminal
  • If the device remains locked: note the machine number and report the fault
Problem still present?Report a malfunction
Problem

My card or Apple Pay is not accepted.

Possible causes
  • Contactless payment is not activated for the card or device
  • Credit or card limit is insufficient
Please check yourself
  • Check card or mobile device for contactless payment activation
  • Check credit and available card limit
  • Alternatively, use coin or banknote slot
  • Still unable to pay? Contact our service
Problem still present?Report a malfunction
Problem

The coin or note slot is blocked.

Please check yourself
  • Under no circumstances use force to clear the slot
  • Note location and machine number
  • Report a malfunction using our form
Problem still present?Report a malfunction
Rent Wash Waschbär überlegt
Please do not use force on the coin slot
Please do not unblock jammed coin or note slots yourself. Report the fault with the location and machine number — or call us at089 / 745 900 1.
How to payReport a malfunction