FAQ
Frequently asked questions.
Brief answers to common questions about Rent Wash.
You can see the status at the payment terminal and on the machine itself. Available machines are shown on the display and can be selected directly at the payment terminal.
Depending on the location, by coin, note or card payment. After successful payment, the machine you selected will be activated.
Please check briefly whether the door is fully closed and the correct machine has been selected at the payment terminal. If the problem persists, please use "Report a malfunction".
In the help center you will find short step-by-step instructions. You can access the corresponding page directly via the QR code on the device.
The number uniquely identifies the device. It helps our team to assign your request faster — please state it when reporting a malfunction.
Via the digital form under "Report a malfunction". Photos, error code and a short text help us to process the problem efficiently.
It often helps to clean the lint filter, reduce the load, and dry similar materials together. Details on the Malfunctions › Dryer page.
For technical malfunctions, please use our fault report form. Regardless, we are always available by phone at any time.